Because we receive hundreds of emails and phone calls each day, we encourage you to use the contact form below to get the quickest answers to your questions.
Please help us to help you by sending your questions or requests to the appropriate department. This will significantly speed up our response to you!
So you have a question or a problem viewing, using or navigating our website. We apologize for any inconvenience this may have caused you. Please describe the issue in as much detail as possible, so we can help you faster. If the issue is occuring on
a certain page on our site, don't forget to provide the url. You can copy and paste it from the address bar on your browser. You can expect to hear back from us within 1 business day.
So you have a question about a part you are looking for in our catalog. Please describe the part you need in as much detail as possible. If you have part numbers, we'll be able to respond to you much faster.
Often you can find these on the part itself or from your local dealer. You can expect to hear back from us within 1 business day.
So you have a question about using your shopping cart or placing an order. We can definitely help you. Please describe your inquiry in as much detail as possible below. You can expect to hear back from us within 1 business day.
Need to change or cancel your order? You can change or cancel your order via our website
before the order enters processing stage.
Once you select the appropriate order from the list of your orders, you can request a change or cancellation. Please keep in mind that a PayPal order can only be canceled.
If you need to change a PayPal order, please cancel the order first, and place another order. If the option to cancel or change your order is not available anymore, you can
request a return authorization to send back your order within 45 days of the order date.
If you still need assistance, please describe your inquiry in as much detail as possible below. You can expect to hear back from us within 1 business day.
We are sorry to hear that your package was lost or damaged during transit to you. Just let us know what happened, and we will make sure you get the parts you need. Please make sure to
select your order below, if available, or let us know your order number to expediate your request.
So you have a question about shipping options or costs. You can see your shipping options and estimate shipping cost and tax in your shopping cart by clicking the "Estimate Shipping & Tax" link in the
"Cart Summary" section on the shopping cart page.
If you still need assistance, please describe your inquiry in as much detail as possible below. You can expect to hear back from us within 1 business day.
So you have a question about returning parts you purchased from AutohausAZ.com. You can request to return parts via our website.
Once you select the appropriate order from the list of your orders, you can request to return your parts. Please consult our Returns Policy
to see if your order is eligible for a return.
If you still need assistance, please describe your inquiry in as much detail as possible below. You can expect to hear back from us within 1 business day.
So you have a question about your existing return. You can check the status of your return via our website. Once you select the appropriate order from the list of your orders,
please click "Manage Returns" on the order details page.
If you still need assistance, please describe your inquiry in as much detail as possible below. You can expect to hear back from us within 1 business day.
Please let us know when is the best time to reach you. Please keep in mind our working hours are 8am-4pm MST/PST (Arizona Time) Monday-Friday. Describe your inquiry in as much detail as possible below,
so we can get the needed information prior to calling you back. You can expect to hear back from us within 1 business day.
When will I receive a tracking number for my order?
Every shipping method we offer allows you to follow your shipment progress with a tracking number. You will receive an email with your tracking number(s) within 1 business days from the time the order is shipped. Please make sure that you've entered a valid e-mail during checkout.
I received a tracking number but the carrier doesn't show any shipment progress. What is going on?
Fear not, your package is on the way. Some carriers and shipment services don't show shipment progress until the package reaches the destination city. If you are still concerned about your package, contact our customer service department.
If you still need assistance, please describe your inquiry in as much detail as possible below. You can expect to hear back from us within 1 business day.
We are happy to answer any questions you might have. Please describe your inquiry in as much detail as possible below. You can expect to hear back from us within 1 business day.