Shipping & Ordering Information at AutohausAZ

FAQs

When will I receive a tracking number for my order?
Every shipping method we offer allows you to follow your shipment progress with a tracking number. You will receive an email with your tracking number(s) within 1-2 business day from the time the order is shipped. Please make sure that you've entered a valid e-mail during checkout.

I received a tracking number but the carrier doesn't show any shipment progress. What is going on?
Fear not, your package is on the way. Some carriers and shipment services don't show shipment progress until the package reaches the destination city. If you are still concerned about your package, contact our customer service department.

Nationwide Warehouses

We utilize a vast network of warehouses across US to ship out your parts with the shortest transit time possible.

Standard Shipping (Continental US Only)

We are committed to getting your order into your hands as quickly as possible. Whether we need to ship it from multiple locations or choose to expedite your order, we do what's needed to save you time and money.

• We ship from our closest available warehouse to reduce time in transit. Most orders ship the same business day when submitted before 1pm MST/PST (Arizona Time) excluding weekends and holidays.
• Standard Ground may take up to 5 business days from pick-up to delivery.
• All orders are fully insured.
• A $25.50 fee will be charged for address corrections. Please ensure your shipping address is accurate to avoid this charge.
• We are unable to ship out orders on Weekends or Holidays, we would if we could.
• Orders below 1lb will be delivered by the US postal service. Tracking may not show any shipment progress until the package arrives to a destination city. Fear not, it's on the way!

Discounted Upgraded Shipping (US Only)

For our customers that want expedited service, we offer upgraded shipping that is below our cost. We really want our customers to understand how much their time means to us, so we make it affordable to upgrade your order.

• These orders will be in transit 1-2 business days.
• Expedited service applies to time in transit and does NOT include processing delays.

International Shipping (FedEx/USPS options, get it faster than you think)

Anybody in the world may order from AutohausAZ, we recommend using FedEx/USPS for their dependability, ease of insuring and traceability of your packages.

• International shipments automatic discounted 15% off retail rates.
• Some countries charges duties, or brokerage fees upon delivery. These charges are the responsibility of the customer.

Use of Third-Party Freight Forwarders

Shipping orders to a freight forwarder is subject to specific limitations that may affect the applicability of AutohausAZ’s standard shipping, return, and warranty services.

• Any missing and/or damaged parts must be reported to AutohausAZ prior to the shipment being forwarded internationally.
• AutohausAZ assumes no liability for lost, incomplete, or damaged parts once the shipment is in route from the freight forwarder.
• The freight forwarder is solely responsible for preparing, submitting, and ensuring the accuracy of all customs documentation required for international transit.
• Customer assumes any charges, duties and fees applied by the freight forwarder and/or customs authorities.
• All warranty replacements and return shipments, including prepaid return labels, will be issued exclusively to and from the freight forwarder's U.S.-based address. No exceptions will be made.

Availability and Order Processing

Ships Today
Leaves closest warehouse today if ordered before 1 PM MST.

We locate the part in our distribution network and ship from the nearest location to you. We confirm availability and process it through our system same business day when submitted before 1pm MST/PST (Arizona Time) excluding weekends and holidays.

Ships Tomorrow
Leaves closest warehouse tomorrow.

We locate the part in our distribution network and ship from the nearest location to you. We confirm availability and process it through our system next business day when submitted after 1pm MST/PST (Arizona Time) excluding weekends and holidays.

In Stock
Ships within 1-2 business days.

We locate the part in our distribution network and ship from the nearest location to you. We confirm availability and process it through our system within 1-2 business day if the order is placed before 1 p.m. or up to 2 business days if the order is placed after 1 p.m.

Low Stock
Ships within 1-2 business days if still available when processed.

Low stock means the inventory for that part is running low in our distribution network. Our inventory is synced daily during the night. We may run out of stock by the time we process your order. We will notify you if this scenario occurs, otherwise, the part is shipped within the same period of time as any in-stock part.

Available To Order
Ships within 1-2 business days depending on availability.

The part is available to order, but we do not know the stock level in our distribution network. We will try to locate the part and notify you, if we encounter a delay in sourcing the part or if the part is not currently available. Some parts may take extra processing time beyond 2 business days.